Bear Cleaning & Waste Management is a family run business based in Kenilworth, providing exterior cleaning and wheelie bin cleaning services to domestic and commercial customers.
We hear from Kate Hunter about their experience of working with Pentlands and how they supported in rebuilding her confidence.
“We had a really difficult time finding an accountant that met our needs. Ted and I had no business experience, we hadn’t had to manage a budget or cashflow, we didn’t know what a P&L or balance sheet meant. It seemed that no matter how I framed the question, nobody was able to help me understand what it all meant. I began to doubt myself and it knocked my confidence. That was until I met Elinor…
I went to an event at 1 Mill Street, where Elinor gave a short talk about tax saving options before the financial year end. I learned more in those 15 minutes, than I had in the previous five years! She spoke in a way that was plain and I could understand. I thought ‘Pentlands are the Accountants that we need’.
We were eager to get started and were prepared to jump straight in, but Elinor encouraged us to take our time. She clearly explained the onboarding process and the Pentlands Team worked with us at every stage, ensuring we understood what was happening, and more importantly why. This really helped to build trust and rebuild my confidence.
I don’t feel like we’re on our own anymore, Pentlands take away that element of doubt and I trust them. It’s reassuring to know that we’ve got them in our team, and they are ‘working with us’ as well as for us. They are straight talking and so methodical, I like their attention to detail. There are no cutting corners, it’s all on the table, good, bad, and ugly. It’s all there and that transparency enables us to make decisions and take action.
Working with Pentlands was the best decision we could have made. They are so invested, not only in the success of our business, but also in us as individuals. If you’re looking for an accountant that will be honest, direct, and have your back, then Pentands are who you need.”
Work with Accountants who take the time to listen and meet us at our level of understanding
Develop an understanding of financial management and terminology
Started the business with no experience in financial management or terminology
Self-doubt and knocked confidence due to lack of clarity in communications with previous Accountants and Bookkeepers
A trusted relationship with Accountants that ‘work with us’, and have helped to regain our confidence in ourselves
Honest, direct and informed communication with the Pentlands Team, enabling us to make decisions and take action
Rest assured with Pentlands you are in safe hands. We will work with you to make the transition as smooth and pain free as possible. Following our simple three-step process, we take the hassle out of your hands and will do most of the work for you.
If you are thinking of switching accountant, let’s explore how we can support you to maximise your business growth potential. Take your first step and get in touch for an informal chat.
Regulated for a range of investment business activities by the Association of Chartered Certified Accountants. Pentlands Accountants and advisors Ltd. Registration no: 10963774
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