SUCCESS STORY - Independent Freight

We really value the people-first approach that Pentlands bring. They focus not only on business results but also on the wellbeing and growth of everyone involved. Their support goes beyond numbers, creating open conversations that connect our business goals with our personal plans. This approach means we trust them and it makes working with them both easy and enjoyable.

Jacob is our main point of contact, and it’s always easy to communicate with him. He provides quick, clear responses that keep our day-to-day operations running smoothly, giving us the confidence to manage tasks efficiently without delays.

At a higher level, we really value Elinor’s experience and expertise of working with small businesses. We have been operating for over 20 years and so it is easy to get stuck in a thought process. Elinor challenges our thinking as well as valuable strategic guidance as we focus on our continued growth. Her advice is easy to understand and covers more than just our accounts. She helps us review our management of resources and make decisions that fit our long-term goals. She also encourages us to explore new ideas and gives us the details we need to make smart choices.

Elinor also works closely with our financial advisor to make sure we get the best advice that supports our business and personal growth. This collaboration has improved our financial planning, including pensions and investments, and helped us feel good about enjoying the rewards of our hard work. Her suggestions, like switching to quarterly bonuses, have also motivated our team and created a more positive culture across the business.