Pentlands help us think around ways to be flexible in the business. They don’t try and make us fit into a template. They make the numbers clear, ‘human’ almost, and there’s no jargon… That’s one of the benefits of working with Pentlands, the personal interaction and knowing they’re part of our team.
They’ve got our backs.
Totem Learning is a digital learning company that uses behavioural psychology, immersive technology and creative expertise to make the learning process more effective, engaging and memorable so people learn more quickly, create a deeper understanding and are ultimately able to perform better. Helen Routledge, CEO, and Spencer Holmes, Director, explain how Pentlands helped them move forward.
Helen: “When we took over the business, we did a restructure. We wanted to bring in a new accountancy service as part of that restructure because we’d inherited some challenging accounts. It wasn’t for the faint hearted but Pentlands didn’t flinch.”
Spencer: “We didn’t know the decision-making processes in the business that had produced the numbers. It was very difficult to unpick the audit trail, even with well-kept books there were anomalies. So Pentlands had to really dig deep.”
Helen: “When we first met Pentlands, we got the sense that they were part of our team, an extension of the Totem family. They talked about their partnership approach, being in this for the long term, helping us grow the business. The transition was complicated at times but Pentlands gave us peace of mind.”
Spencer: “A lot of our customers are big corporates who were hugely affected by global events. Pentlands understand that we need to operate in a certain way to deal with uncertain markets. They’re sympathetic to that; they help us think around ways to be flexible in the business. They don’t try and make us fit into a template. They’re very proactive as well. They frequently send out bulletins, budget updates and webinars full of information that you need to know. “
Helen: “They have a really good grip on what we want to achieve. They talk sense; they are human and they’re good fun (fun is important at Totem). They make the numbers clear, ‘human’ almost, and there’s no jargon. Everything is easy to understand. That’s one of the benefits of working with Pentlands, the personal interaction and knowing they’re part of our team. They’ve got our backs.”
Establish a new accountancy service as part of a business restructure.
Gain a good understanding of the historical accounts.
Successfully managing the growth of the business.
Understanding the historical accounts.
Difficult to unpick the audit trail of accounts.
Global events impacting on our clients.
Pentlands are an extension of the Totem family.
Flexibility and great support.
Valuable updates and great communication.
Pentlands have a people approach and are good fun.
Rest assured with Pentlands you are in safe hands. We will work with you to make the transition as smooth and pain free as possible. Following our simple three-step process, we take the hassle out of your hands and will do most of the work for you.
If you are thinking of switching accountant, let’s explore how we can support you to maximise your business growth potential. Take your first step and get in touch for an informal chat.
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